1. Introduction

Ground Level Solutions Kenya ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, and phone number
• Mailing address and location information
• Payment information (for donations and purchases)
• Volunteer application information
• Communication preferences
• Feedback and correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party sources, such as social media platforms, payment processors, and partner organizations, when you interact with them in connection with our services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing donations and payments
• Managing volunteer applications and programs
• Communicating with you about our programs and events
• Sending newsletters and updates (with your consent)
• Responding to your inquiries and requests
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and abuse

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as:

• Payment processors for donations
• Email service providers for communications
• Website hosting and analytics services
• Volunteer management platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

6.2 Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information we hold about you.

6.3 Deletion

You may request that we delete your personal information, subject to certain legal and contractual obligations.

6.4 Opt-Out

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

7.1 Types of Cookies

We use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our website
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used for targeted advertising (with your consent)

7.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

When we transfer data internationally, we rely on adequacy decisions, standard contractual clauses, or other appropriate safeguards as required by applicable law.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

For children between the ages of 13 and 18, we may collect personal information with appropriate parental consent or as permitted by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide you with an opportunity to review the changes

Your continued use of our services after any changes to this policy constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days and work to resolve any concerns you may have about our data practices.